Background
Deutsche Telekom is one of the world's leading integrated telecommunications companies, with 242 million mobile customers, 27 million fixed-network lines, and 22 million broadband lines.
We provide fixed-network/broadband, mobile communications, Internet, IPTV products, and information and communication technology (ICT) solutions for business and corporate customers.
Deutsche Telekom is present in more than 50 countries, with an employee count of 226,300 (Dec 31, 2020) worldwide. We generated revenue of 101 billion Euros in the 2020 financial year, about 66% of it outside Germany.
Challenge
As one of the world’s leading integrated telecommunications companies, Deutsche Telekom makes it their mission to excel in customer experience and care and is looking for innovative ways to go the extra mile in providing a smooth customer journey and outstanding customer service.
Deutsche Telekom is looking for innovators/experts who have innovative solutions that can be applied to a telecommunications company in Customer Care/ Customer Experience.
Solutions could include:
- Hyper personalization
- Seamless experience
- Field service support
- Omni channel – online to offline
- 360 customer view
- Avatar
- Self service
- Proactive fault repair
- Visual communication
The solution should consider the future of Customer Service/ Customer Experience and how will they have evolved by 2030.
What's in it for you?
A successful collaboration could mean forming a partnership/joint venture to co-develop and co-launch the idea to market.
This is a global challenge and DT is willing to collaborate with individuals/freelancers and other industry participants/universities.
DT is seeking solutions at any stage of development.