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Tools that transform customer interactions into rich management information in an efficient way, creating opportunities to maximize customers by increasing sales and reducing costs
About
NeoSound offers sound analytics technology to help call center companies optimise the quality of customer communications. We deliver tools that transform customer interactions/emotions into rich management information in an efficient way, creating opportunities to maximize revenues by increasing sales and reducing costs. Call center managers are aware that the interactions they have with customers are valuable. However, they struggle how to get actionable information from all the data stored in the call center recorded calls. They are only able to listen to a small selection of random calls for monitoring purposes. They don’t have the capacity for listening and identifying all the problematic calls, therefore it often leads to high costs and poor service. With NeoSound the call center quality managers are able to find and work with the most attention-seeking calls out of thousands of calls recordings using different criteria such as emotions, silence intervals and the key phrases.
Key Benefits
We offer unique combination of speech-to-text semantic analytics and acoustic analysis of intonation. Unlike sentiments analysis solutions, NeoSound’s does NOT ONLY speech-to-texts translation. We do acoustics and intonation analysis. We listen to HOW people speak not only WHAT they say. That is why NeoSound does NOT much depend on a language and our trained machines can be easily applied across the world. Unlike the companies that offer expensive call center solutions, our customers keep using their solutions and pay only for the API service which is much more affordable comparing to the new call center platform. Unlike other SaaS companies, NeoSound does not charge by agent-license but charges only for the processed data. The combination of Speech-to-text and acoustics analytics is a superpower of NeoSound that is intended to bring your customer communication to a new level!
Applications
Compliance teams: Call center managers are aware that the interactions they have with customers are valuable. However, they struggle how to get actionable information from all the data stored in the call center recorded calls. They are only able to listen to a small selection of random calls for monitoring purposes. They don’t have the capacity for listening and identifying all the problematic calls, therefore it often leads to high costs and poor service. With NeoSound the call center quality managers are able to find and work with the most attention-seeking calls out of thousands of calls recordings using different criteria such as emotions, silence intervals and the key phrases. Call center agents training: For the compliance teams of the customer call centres we offer a compliance tracking tools that help our customers to automate the audits of phone interactions, e.g. customer support, sales, loyalty and back office calls, across the industries.