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Help understand customer needs online and provide live video shopping advice on what to buy
About
Confer With allows your team to give real-time advice on what to buy as they would in store. It is the easy way to convert more sales and grow customer loyalty with truly personalised online shopping experiences. Your team can engage live with customers, upsell, cross sell and even add promotions to customer baskets during live video shopping experiences.
Key Benefits
1. Increase Conversion: Increase your direct to customer sales by up to 10 times with live video shopping experiences. 2. Increase Average Order Value: Increase basket size with real-time video experiences and give tailored advice to your customers. 3. Increase Lifetime Value: Build an online shopping experience that’s so enjoyable, customer keep coming back. 4. Improve Satisfaction: Get an empowered workforce and satisfied customers in one hit. 5. Utilise Staff in Covid 19: Empower your retail team to keep selling even when footfall is down.
Applications
This is applicable to bricks and mortar retailers or pure play ecommerce retailers. The Confer With service helps you ensure your customer’s needs are met. It allows your team to inspire, engage and reassure customers about their purchase decisions in real-time. This is particularly helpful when selling bigger ticket items and also when there’s an opportunity to cross sell complimentary products. Customers are more likely to add something to their basket if they are given helpful, timely advice. Confer With lets your team give customers the support they need to make a purchase, improving the customer experience and increasing brand loyalty in one go.