Electronic Queue Management

Applications

• Appointment Booking: QMS Offers a web and mobile platform enabling customers to book appointments in advance for any service location, allowing them to choose multiple services, dates, and available time slots before visiting the service centre.
• Self-Services: Customers can independently check-in, register, and make payments through kiosks. They can receive tokens upon arrival, check-in based on appointments or department transfers, and easily pay for services, streamlining their entire journey.
• Virtual Queue: Allows customers to join virtual queues for multiple service locations at once. For example, in a bank, a customer can be virtually queued for account services while waiting for loan assistance, ensuring smooth service across departments.
• Queue Prioritization & Sorting: Allows to configure queue sorting, enabling staff to prioritize queues, such as placing VIP queues at the top of the list for easier management.
• Ticket Dispensing & Customization: Allows customers to receive printed tokens or tickets at kiosks and counters during registration. Admin can customize ticket templates, such as long or short tickets, with configurable elements to suit different needs.
• Live Queue Display & Management: Enables real-time tracking and monitoring of queues on TV displays, showing serving and missed queues with token and counter details. It allows to customize display templates for media, appointments, and queue statuses. A chime alerts when a queue is called, while additional content like news, advertisements, and product videos can also be shown.
• Late/Early Registration Management: EQMS allows setting penalties for late or early registration, ensuring users who register late are served after on-time registrants. It also allows enabling/disabling penalties for specific departments and configuring threshold values for exemptions.
• Cross-Counter Operations: Allows counter staff to manage queues across multiple counters by grouping them, enabling actions to be performed on behalf of other counters.
• Reporting & Analytics: EQMS provides detailed reports and analytics on customer wait times, serving times, visitor count, average turnaround, and hold times, helping organizations enhance user experience and service efficiency.
• Emergency Alerts: EQMS allows the management team to broadcast emergency alerts on all display TVs or dashboards, ensuring customers in the waiting area are promptly informed during emergencies.
• Automation: Automated Queue Management System Offers automation for tasks like daily data archiving, appointment processing, BI file handling, and interacting with SFTP to download media files for display TVs.
• Advertisements and Promotions: Allows organizations to promote their services, products, and brands by displaying advertisement videos on queuing TVs in waiting areas.
• Easy to Setup: Offers intuitive configuration options, enabling staff to quickly set up components. With centralized administration, all system settings, user access, and configurations can be managed efficiently from a single platform.
• User-Friendly Interface: It features an intuitive and visually appealing design with customizable UI themes and language options. Visitors can select their preferred language at kiosks, ensuring accessibility and a seamless user experience.
• Data Privacy & Security: Encrypts customer data end-to-end, ensures privacy by not sharing data with third parties, and clearly communicates how data is collected, stored, and used. It complies with HIPAA, GDPR, SOC 2, and WCAG standards, protecting data with access controls, encryption, audit trails, and user authentication.
• Cross-Platform Support: Use EQMS seamlessly on web browsers, with select features, such as the appointment booking tool, also accessible on mobile devices.
• High Availability: Ensure minimal downtime with a reliable platform that allows issuing tokens or queue numbers offline during outages.