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Fixzy Assist is a remote video guidance solution powered by Computer Vision AI, Augmented Reality and Proprietary Deep Learning solutions. Fixzy gives you the competitive advantage
About
Fixzys remote visual assistance technology is powered by Computer Vision AI, Augmented Reality and propriety Deep Learning solutions, allowing field service and customer service agents to provide live video guided solutions for issues maintenance and emergency solutions in real time. When a home or site visit is necessary the technician has already inspected the problem remotely and can provide help to guide the requestor (customer/other engineer) to complete a self repair or resolve issues. problem resolution. If a first time resolution is not possible and an engineer is required to attend site they can inspect the job and using the functionality available within Fixzy to capture all relevant information including photos, video, measurements and any materials required before arriving which drives up first time fix rates and efficiencies. Fixzy Remote Visual Assistance is currently used across a number of sectors whereby connection from any device is required to place an expert 'in the room' without the need to physically be there. The COVID pandemic and well documented skilling shortages have highlighted that traditional ways of working need to change. Multiple contact customer journeys which typically involve logging an issue, sending someone out to view and then aim to resolve are both costly and do not meet the new demand of customer expectation. Fixzy brings benefits in both business and operational cost reduction through reduced truck roll, bad demand driven contacts and failure points along with enhanced ability for self serve, remote guide and resolve and providing learning and support from any location and any device. API and SDKs also mean that Fixzy can be used as a standalone solution of be easily integrated into existing workflow management and customer systems.
Key Benefits
Instant live interactive support using our powerful technology to provide visual support to your customers any time, anywhere in the world and on any device with having to download an app. Increase first time fix rates Provide self help fixes Reduce truck rolls Increase efficiencies and customer service Connect interactive group call and provide training to solve issues Provide technical support Remote building inspections with 3d floor plans and measurements Property defect and contents detection with Edinburgh University
Applications
Our application is useful across all sectors when having to connect to an expert to resolve a problem remotely or provide interactive guidance. Currently our solutions are serving; property inspections, insurance validation, utilities, facilities manager, manufacturing, telemedical, telecoms, health and safety, training.