M2M Connected Services

About

ServicePower provides connected field services solutions that bring together the customer and the dispatch center, technician, claims and warranty processes, parts, the contracted workforce, assets, mobility, business intelligence, and social collaboration. ServicePower connects all aspects of the field service value chain through the use of innovative technology that accelerates business efficiency gains and customer satisfaction while reducing costs. ServicePower is uniquely positioned to offer connected field services solutions on one underlying and consistent platform. Our latest innovation, M2M Connected Services and Smart Scheduling Broker enable field service organizations to not only collect data from connected sensors, but use that data as well as manufacturing data (bill of materials) to predict future equipment failure. Using this predictive data, field service organizations can not only schedule techs to fix failed equipment, but proactively send techs to perform maintenance, improving equipment 'up time', decreasing costs through fewer truck rolls, and improving customer service levels. M2M Connected Services enables the evolution to proactive, predictive service that is possible and necessary given the connectivity of devices throughout our lives. Smart Scheduling Broker enhances the field service organization's ability to perform service and maintenance by enabling it to intelligently dispatch labor resources from multiple labor channels, creating the opportunity to use employed or 3rd party contractors interchangeably, to achieve cycle time, cost and margin metrics. ServicePower is the only field service management software solution which provides optimization and dispatch of employed, contracted and on demand technicians, as well as mobile dispatch, asset tracking, business intelligence and M2M Connected Services, making it a truly innovative solution for any organization with field based resources