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With realistic simulations using conversational AI, we prepare employees for situations they haven't experienced before. Thus, total employee readiness leads to superior CX.
About
WeBoard is a platform that reduces the time and cost of training, develops employee skills, and helps companies become more profitable. Virtual trainers connected to conversational AI can simulate any communication situation that employees may get into (dealing with complaints, grievances, general advice, etc.) and can prepare employees for these situations long before they get into them. Then, when they do find themselves in these situations, they have a higher success rate in satisfying the customer's request, which leads to a better customer experience. As a result, a satisfied customer is happy to come back and spend more money. With conversational AI we can train skills such as communication, sales or management skills. See short explainer video of our technology: https://youtu.be/VNbC_gibcy0.
Key Benefits
- up to 4 times shorter training time leading to savings on training costs - employees are 4 times more focused on training which increase information retention - employees prepared to deal correctly with situations in which they have not yet found themselves - better customer experience - reduced time allocation on the part of managers and trainers who used to do the training personally
Applications
- shop floor employee training - management/leadership training