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Semafone completely removes sensitive data from the contact centre environment, helping customers reduce risk and achieve compliance with industry regulations.
About
Semafone provides software to contact centres so they can take personal data securely over the telephone. Semafone pioneered DTMF masking in 2009 and continues to be the global leader in securing telephone payments. The patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact centre, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS. Semafone has achieved the four leading security & payment accreditations: ISO 27001:2013, PA DSS certification for its payment solution, PCI-DSS Level 1 Service Provider and is a Visa level 1 merchant agent. The company was founded in 2009 and serves a wide range of industry sectors including financial services, media, retail, utilities, travel and tourism and the public sector. Customers include Sky, Aviva Canada, TalkTalk, Nespresso, Yorkshire Water and Virgin Group. BT offers a hosted version of Semafone’s technology – BT Secure Contact. Major investors include Octopus Investments and BGF (Business Growth Fund). Semafone continues to invest time and money into innovation, to ensure it remains the global leader in securing personal data.