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A SaaS platform that genuinely understands language, delivering metrics-led insights from unstructured text, regardless of spelling, idiom or sarcasm.
About
A world-leading text analytics engine powered by AI, natural language processing and, uniquely, tradition linguistics to enable genuine understand and to quickly extract meaningful, actionable understanding from unstructured text. Analyse thousands of data points, from super-short SMS responses to longer free-text survey fields and emails. Train your own AI-assisted themes, create a new category for anything in around 15 minutes. Explore any issue in any text data set… and put a number on it within a few hours (even if you didn’t know you were looking for it!) Discover what is unique, interesting, changing or emerging. Search and discover the conversations you care about, without having to second guess the keywords your customers might be using. Flexible text analysis allows you to group and analyse your data by the subjects you care about irrespective of the vocabulary used. See what people are talking about right out of the box with AI-generated and fully unsupervised topics. Remove bias or any influence from supervised clusters built by data scientists.
Key Benefits
Genuinely understand what your customers are telling you. Put a number on any problem within a couple of hours. Present stories from data that people can get behind. Place reliable data between the human and the action.