Field of Expertise
Customer-Centric Digital Transformation: Guides construction firms through practical, ROI-driven adoption of Fieldwire’s digital tools.
Structured Onboarding & Coaching: Designs tailored onboarding journeys and coaching frameworks that align with real-world workflows.
Operational Benchmarking: Gathers and validates employee counts and company data to inform strategic outreach and customer segmentation.
Engaging Panel & Event Hosting: Crafts open-ended questions and facilitates authentic dialogue to showcase customer success and product value.
Workflow Alignment & ROI Modeling: Helps customers connect Fieldwire’s features to measurable outcomes and operational efficiency.
Professional Communications: Delivers polished, audience-ready messaging across demos, emails, and live events.
Iterative Support & Feedback Systems: Builds structured feedback loops to continuously improve customer experience and product adoption.
Expertise
Steve specialises in guiding UK and Irish construction firms through successful digital transformation. As a manager of software account management at Fieldwire, he combines operational benchmarking, structured coaching, and tailored onboarding to help teams adopt digital tools with clarity and confidence. His expertise lies in aligning customer workflows with measurable ROI, delivering professional communications, and hosting engaging events that showcase Fieldwire’s impact in real-world site and office environments.