Field of Expertise
User Experience & Service Design
Expertise
Helena Hill Consulting is a digital growth consultancy with specialisms in user experience design (UX), customer experience planning (CX) and digital transformation. We have extensive experience of working on a cross sector basis helping organisations develop and enhance customer centred processes and experiences. Our specialisms include: *Customer interaction design - awareness, discovery, cultivation and advocacy *Customer blueprint ideation and planning to identify potential improvements and ways to eliminate redundancy *Identification of CX maturity model and mapping a plan to improve for significant customer acquisition and retention *Low hanging fruit: identifying ‘easy wins’ that will make a large impact, improve organisational alignment and drive competitiveness and profitability *Buyer persona and competitor research to help increase customer value and refine strategies *Auditing of present digital platforms to identify opportunities for improvementIdentification and prioritisation of business goals and how UX principles can be leveraged on an organisational level to achieve these *Using qualitative and quantitative data to regularly measure the success of UX practices in growth and marketing areas *Education in information architecture and interaction design to facilitate better user experience on digital platforms which can lead to triple digit growth *Eradication of obstacles which may be preventing organisations from reaching their potential